Order Management

Order Management is a process that involves efficiently tracking and fulfilling sales orders, from the point of customer inquiry through delivery and payment. Coursera's Order Management skill catalogue provides you with the knowledge to streamline and automate the order management process. You'll learn how to manage the journey of products from production to the customer, handle sales and purchase orders, manage stock levels, and deal with returns and refunds. You'll also become proficient in using modern order management systems and software, mastering inventory control, order processing, and customer service to improve business efficiency and customer satisfaction.