Company, Product, and Service Knowledge

Company, Product, and Service Knowledge is an understanding of the details and intricacies of the company you work for, its offerings, and the services it provides. Coursera's catalogue in this skill teaches you how to understand, articulate, and use this information to benefit your role, the company, and its customers. You'll learn how to assess the market position of a company, understand its products and services deeply, and use this knowledge to improve sales, customer satisfaction, and company strategy. Additionally, you'll gain skills in communicating complex product information in a clear and concise manner, and in adapting to changes in company strategy and industry trends.
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Results for "company, product, and service knowledge"

  • Status: New
    Status: Free Trial

    Microsoft

    Skills you'll gain: Product Roadmaps, AI Product Strategy, Product Strategy, User Story, Product Management, Stakeholder Management, Product Requirements, New Product Development, Responsible AI, Innovation, Company, Product, and Service Knowledge, Cloud Platforms, Market Research, Prioritization

    4.7
    Rating, 4.7 out of 5 stars
    19 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial

    SAP

    Skills you'll gain: Relationship Building, Project Management, Case Studies, Rapport Building, Technology Solutions, Project Implementation, Software As A Service, Systems Analysis, Enterprise Architecture, Enterprise Resource Planning, Consultative Approaches, Solution Architecture, Project Closure, Stakeholder Communications, Test Planning, Stakeholder Management, Agile Methodology, Technical Communication, Company, Product, and Service Knowledge, LinkedIn

    4.7
    Rating, 4.7 out of 5 stars
    1.4K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial

    CVS Health

    Skills you'll gain: Greeting Customers, Cross Selling, Customer Service, Upselling, Conflict Management, Retail Store Operations, Transaction Processing, Customer Engagement, Professionalism, Product Demonstration, Company, Product, and Service Knowledge, Empathy, Verbal Communication Skills, Social Media, Active Listening, Communication, Non-Verbal Communication, Time Management

    4.6
    Rating, 4.6 out of 5 stars
    75 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview

    Banco Interamericano de Desarrollo

    Skills you'll gain: Digital Transformation, Business Transformation, Business Technologies, Technology Strategies, Sustainability Standards, Sustainable Business, Benchmarking, Process Improvement, Automation, Company, Product, and Service Knowledge, Operational Efficiency, Emerging Technologies, Innovation, Market Trend, Data-Driven Decision-Making

    4.8
    Rating, 4.8 out of 5 stars
    37 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    SAP

    Skills you'll gain: Consulting, Relationship Management, Business Consulting, Management Consulting, Product Strategy, Technical Consulting, Relationship Building, Project Management, Rapport Building, Consultative Approaches, Project Implementation, Agile Methodology, Company, Product, and Service Knowledge, Waterfall Methodology, Solution Delivery, Enterprise Resource Planning, Systems Thinking, Business Process, Business Transformation, Digital Transformation

    4.7
    Rating, 4.7 out of 5 stars
    982 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial

    Politecnico di Milano

    Skills you'll gain: Innovation, Strategic Thinking, Systems Thinking, Technology Strategies, Digital Transformation, Case Studies, Business Modeling, Business Transformation, Company, Product, and Service Knowledge, Market Opportunities, Timelines, Market Dynamics

    4.8
    Rating, 4.8 out of 5 stars
    68 reviews

    Beginner · Course · 1 - 4 Weeks

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  • Status: Free Trial

    Universidad Nacional Autónoma de México

    Skills you'll gain: Business Valuation, Financial Modeling, Financial Analysis, Financial Forecasting, Mergers & Acquisitions, Finance, Cash Flows, Financial Statements, Balance Sheet, Equities, Company, Product, and Service Knowledge

    4.7
    Rating, 4.7 out of 5 stars
    356 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial

    SAP

    Skills you'll gain: Professional Networking, SAP Applications, Company, Product, and Service Knowledge, LinkedIn, Enterprise Resource Planning, Recruitment, Interviewing Skills, Goal Setting

    4.7
    Rating, 4.7 out of 5 stars
    218 reviews

    Beginner · Course · 1 - 4 Weeks

  • Alfaisal University | KLD

    Skills you'll gain: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct

    4.8
    Rating, 4.8 out of 5 stars
    229 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview

    Coursera Instructor Network

    Skills you'll gain: Sales Strategy, Selling Techniques, Sales Presentation, Sales Process, Market Analysis, Sales, Technical Sales, Customer Relationship Building, Customer Relationship Management, Market Opportunities, Competitive Analysis, Market Dynamics, Company, Product, and Service Knowledge, Digital Marketing

    4.8
    Rating, 4.8 out of 5 stars
    32 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    IE Business School

    Skills you'll gain: Retail Management, Marketing Channel, Merchandising, Conflict Management, Market Opportunities, Retail Sales, Supply Chain, E-Commerce, Market Dynamics, Vendor Relationship Management, Cross-Channel Marketing, Growth Strategies, Supply Chain Planning, Promotional Strategies, Company, Product, and Service Knowledge, Strategic Partnership, Consumer Behaviour, Customer experience strategy (CX)

    4.5
    Rating, 4.5 out of 5 stars
    1.1K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    Yonsei University

    Skills you'll gain: Wireless Networks, Telecommunications, Mobile Development, Apple iOS, Display Devices, Business Planning, Product Planning, Android (Operating System), Company, Product, and Service Knowledge, Communication Systems, Business Strategy, Network Analysis, Emerging Technologies, Operating Systems, Digital Communications, Peripheral Devices, Market Trend, Network Architecture, Global Positioning Systems, Market Analysis

    4.7
    Rating, 4.7 out of 5 stars
    480 reviews

    Beginner · Course · 1 - 3 Months

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Leading partners

  • Google Cloud
  • SAP
  • Fudan University
  • Yonsei University
  • Alfaisal University | KLD
  • Automatic Data Processing, Inc. (ADP)
  • Banco Interamericano de Desarrollo
  • CVS Health