Technical Support and Services

Technical Support and Services encompass the array of activities and solutions provided by IT professionals to aid users in solving specific problems with a product or service. Coursera's Technical Support and Services catalogue teaches you the skills necessary to troubleshoot, diagnose, and resolve such problems, ensuring seamless user experience. You'll learn about problem-solving strategies, customer service best practices, IT service management, networking basics, system administration, and cybersecurity essentials. Acquire the skills to excel in roles such as IT Support Specialist, Systems Administrator, or Help Desk Analyst, and enhance your expertise in providing high-quality technical support and services.
7credentials
29courses

Filter by

Subject
Required

Language
Required

The language used throughout the course, in both instruction and assessments.

Learning Product
Required

Learn from top instructors with graded assignments, videos, and discussion forums.
Get in-depth knowledge of a subject by completing a series of courses and projects.
Earn career credentials from industry leaders that demonstrate your expertise.

Level
Required

Duration
Required

Subtitles
Required

Educator
Required

Results for "technical support and services"

  • Status: Free Trial

    Skills you'll gain: Business Software, Computer Hardware, Generative AI, Operating Systems, Data Storage Technologies, Computer Systems, Data Maintenance, Enterprise Security, System Software, Information Technology, Computer Architecture, Data Storage, System Configuration, Technical Support and Services, Microsoft Windows, Servers, Cybersecurity

  • Status: New
    Status: Free Trial

    Skills you'll gain: Ansible, Infrastructure as Code (IaC), Devops Tools, YAML, Linux Administration, Problem Management, Technical Support and Services, System Configuration, Debugging, Configuration Management

  • Status: Free Trial

    Skills you'll gain: Technical Support, Technical Support and Services, Hardware Troubleshooting, Cloud Computing, Desktop Support, Cloud Services, Cybersecurity, System Support, End User Training and Support, Cloud Storage, Network Troubleshooting, Cloud Security, Computer Hardware, Customer Service, General Networking, Data Storage, Issue Tracking, Operating Systems

  • Status: Free Trial

    Skills you'll gain: Hardware Troubleshooting, Computer Networking, Network Protocols, Web Applications, Computer Security Awareness Training, Network Routers, Wireless Networks, Technical Support and Services, Encryption, Security Awareness, Computer Literacy, System Configuration, Microsoft Office, Authentications, Microsoft Windows, Peripheral Devices, Patch Management, Technical Support, Mac OS, Database Management

  • Status: Preview

    Skills you'll gain: Responsible AI, Desktop Support, Generative AI, Technical Support and Services, End User Training and Support, System Support, Prompt Engineering Tools, Technical Support, Product Support, ChatGPT, Artificial Intelligence, Automation

  • Status: Free Trial

    Skills you'll gain: Operating System Administration, Package and Software Management, File Systems, Microsoft Windows, Linux, Operating Systems, OS Process Management, Linux Administration, Remote Access Systems, System Monitoring, Command-Line Interface, User Accounts, Systems Administration, Windows PowerShell, Technical Support and Services, File Management, Virtualization

  • Status: Free Trial

    Skills you'll gain: Professional Networking, Interviewing Skills, Technical Support, Technical Support and Services, Professional Development, Desktop Support, System Support, Help Desk Support, Professionalism, Technical Communication, Verbal Communication Skills, Problem Solving, Communication

  • Status: Free Trial

    Skills you'll gain: Operating Systems, Hardware Troubleshooting, Desktop Support, Network Troubleshooting, Data Security, Computer Hardware, Operating System Administration, Data Storage, Ubuntu, Systems Administration, Networking Hardware, Technical Support, System Configuration, Technical Support and Services, Command-Line Interface, Network Administration, Software Installation, Computer Displays, Network Security, Computer Security

  • Status: New
    Status: Free Trial

    Skills you'll gain: Microsoft Teams, Microsoft 365, System Monitoring, Compliance Management, Network Troubleshooting, Technical Support and Services, Windows PowerShell, Virtual Teams, Security Management, Multi-Factor Authentication, Configuration Management

  • Status: Free Trial

    Skills you'll gain: Cybersecurity, Cyber Security Assessment, Cyber Security Strategy, Cyber Security Policies, Information Systems Security Assessment Framework (ISSAF), Network Security, Computer Security Awareness Training, Cyber Risk, Security Awareness, Data Security, Technical Support and Services, Information Assurance, Information Technology, General Networking

  • Status: New
    Status: Preview

    Skills you'll gain: ServiceNow, Workflow Management, IT Service Management, Digital Transformation, Business Process Automation, Self Service Technologies, Artificial Intelligence, Technical Support and Services, Operational Efficiency, Predictive Modeling, Incident Management, Event Monitoring, Change Management, Performance Analysis

  • Status: Free Trial

    Skills you'll gain: Virtual Private Networks (VPN), Cybersecurity, Multi-Factor Authentication, Authentications, Information Systems Security, Desktop Support, Network Security, Technical Support and Services, Information Privacy, Servers, Cloud Computing, Encryption, Identity and Access Management, Mac OS

Most popular

Trending now

New releases

What brings you to Coursera today?

Leading partners

  • Pearson
  • IBM
  • Google Cloud
  • Packt
  • Google
  • Microsoft
  • Check Point Software Technologies Ltd.
  • Knowledge Accelerators