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Results for "customer and client support"

  • Status: Preview
    Preview
    C

    Coursera Instructor Network

    Technical Troubleshooting: Diagnostics, Networks, Customers

    Skills you'll gain: Network Troubleshooting, Network Performance Management, Network Monitoring, Technical Communication, Technical Support and Services, Technical Support, Network Administration, Desktop Support, Debugging, Help Desk Support, Problem Management, Network Analysis

    5
    Rating, 5 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    CVS Health

    CVS Health Retail Customer Service

    Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Call Center Experience, Transaction Processing, Upselling, Retail Sales, Retail Store Operations, Customer Complaint Resolution, Cash Register Operation, Problem Solving, Conflict Management, Customer Relationship Building, Customer Inquiries, Teamwork, Communication, Time Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    390 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Tech Support Career Guide and Interview Preparation

    Skills you'll gain: Professional Networking, Interviewing Skills, Technical Support, LinkedIn, Professional Development, Desktop Support, System Support, Help Desk Support, Professionalism, Technical Communication, Verbal Communication Skills, Communication Strategies

    4.9
    Rating, 4.9 out of 5 stars
    ·
    135 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IBM

    Technical Support (IT) Case Studies and Capstone

    Skills you'll gain: Technical Support, Technical Support and Services, Hardware Troubleshooting, Cloud Computing, Desktop Support, Cloud Services, Cybersecurity, System Support, End User Training and Support, Cloud Storage, Network Troubleshooting, Cloud Security, Computer Hardware, Customer Service, General Networking, Data Storage, Issue Tracking, Operating Systems

    4.8
    Rating, 4.8 out of 5 stars
    ·
    180 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    CVS Health

    Interacting with Customers

    Skills you'll gain: Greeting Customers, Cross Selling, Customer Service, Upselling, Conflict Management, Retail Store Operations, Transaction Processing, Customer Engagement, Professionalism, Product Demonstration, Company, Product, and Service Knowledge, Empathy, Verbal Communication Skills, Social Media, Active Listening, Communication, Non-Verbal Communication, Time Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    75 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera Project Network

    Create Customer Support Data with Google Sheets

    Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    412 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    C

    Coursera Instructor Network

    GenAI for Computer Support Specialists (IT Support)

    Skills you'll gain: Responsible AI, Desktop Support, Generative AI, Technical Support and Services, End User Training and Support, System Support, Prompt Engineering Tools, Technical Support, Product Support, ChatGPT, Artificial Intelligence, Automation

    3.9
    Rating, 3.9 out of 5 stars
    ·
    11 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free
    Free
    A

    Amazon Web Services

    Configure and Deploy AWS Client VPN

    Skills you'll gain: Virtual Private Networks (VPN), Amazon Web Services, AWS Identity and Access Management (IAM), Network Security, Remote Access Systems, Amazon Elastic Compute Cloud, Command-Line Interface, Control Panels, End User Training and Support

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    CVS Health

    Retail Customer Service

    Skills you'll gain: Transaction Processing, Retail Sales, Retail Store Operations, Cash Register Operation, Greeting Customers, Customer Inquiries, Customer Service, Teamwork, Data Entry, Customer Relationship Building, Point of Sale, E-Commerce, Order Management Systems, Professionalism, Payment Processing and Collection, Communication, Time Management, Social Media

    4.7
    Rating, 4.7 out of 5 stars
    ·
    33 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Healthcare Data Security, Privacy, and Compliance

    Skills you'll gain: Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Health Information Management, Security Awareness, Personally Identifiable Information, Encryption, Health Care, Health Care Procedure and Regulation, Data Security, Cyber Attacks, Medical Records, Information Privacy, Cloud Computing, Patient Safety

    4.8
    Rating, 4.8 out of 5 stars
    ·
    430 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Alberta

    Client Needs and Software Requirements

    Skills you'll gain: Requirements Analysis, Requirements Elicitation, Requirements Management, Functional Requirement, Business Requirements, Product Requirements, Backlogs, User Requirements Documents, Scope Management, Change Control, User Story, System Requirements, Client Services, Acceptance Testing, Agile Software Development, Prioritization

    4.8
    Rating, 4.8 out of 5 stars
    ·
    3.1K reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    The Critical Role of IT Support Staff in Healthcare

    Skills you'll gain: Desktop Support, End User Training and Support, Help Desk Support, Patient Communication, Health Informatics, Healthcare Industry Knowledge, Technical Support, Information Technology, Health Information Management, Issue Tracking, Electronic Medical Record, Medical Privacy

    4.7
    Rating, 4.7 out of 5 stars
    ·
    754 reviews

    Beginner · Course · 1 - 4 Weeks

1…456…834

In summary, here are 10 of our most popular customer and client support courses

  • Technical Troubleshooting: Diagnostics, Networks, Customers: Coursera Instructor Network
  • CVS Health Retail Customer Service: CVS Health
  • Tech Support Career Guide and Interview Preparation: IBM
  • Technical Support (IT) Case Studies and Capstone: IBM
  • Interacting with Customers: CVS Health
  • Create Customer Support Data with Google Sheets: Coursera Project Network
  • GenAI for Computer Support Specialists (IT Support): Coursera Instructor Network
  • Configure and Deploy AWS Client VPN: Amazon Web Services
  • Retail Customer Service: CVS Health
  • Healthcare Data Security, Privacy, and Compliance: Johns Hopkins University

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