Customer Complaint Resolution

Customer Complaint Resolution is a vital skill in maintaining customer satisfaction and loyalty, encompassing the process of addressing and solving customer grievances. Coursera's Customer Complaint Resolution catalogue trains you to effectively handle and resolve customer complaints in various business scenarios. You'll learn the importance of good customer service, methods to understand customer concerns, strategies to address those issues promptly and efficiently, and techniques to prevent future complaints. You'll also develop skills to communicate effectively with customers, handle difficult situations, and turn negative experiences into positive ones. This training will enable you to not only resolve complaints but also to use them as opportunities for improving customer service and overall business performance.
3credentials
15courses

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Results for "customer complaint resolution"

  • Status: Free Trial

    CVS Health

    Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Retail Store Operations, Transaction Processing, Cash Register Operation, Communication, Time Management

    4.7
    Rating, 4.7 out of 5 stars
    459 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial

    CVS Health

    Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication

    4.7
    Rating, 4.7 out of 5 stars
    306 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    Status: Preview

    Starweaver

    Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening

    Mixed · Course · 1 - 4 Weeks

  • Status: Preview

    Knowledge Accelerators

    Skills you'll gain: Customer Service, Problem Solving, Customer Support, Greeting Customers, Help Desk Support, Customer and Client Support, Critical Thinking and Problem Solving, Technical Support and Services, Customer Relationship Management, Interpersonal Communications, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management

    4.8
    Rating, 4.8 out of 5 stars
    1.9K reviews

    Beginner · Course · 1 - 3 Months

  • Alfaisal University | KLD

    Skills you'll gain: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct

    4.8
    Rating, 4.8 out of 5 stars
    230 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    CVS Health

    Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Call Center Experience, Transaction Processing, Upselling, Retail Sales, Retail Store Operations, Customer Complaint Resolution, Cash Register Operation, Problem Solving, Conflict Management, Customer Relationship Building, Customer Inquiries, Teamwork, Communication, Time Management

    4.6
    Rating, 4.6 out of 5 stars
    390 reviews

    Beginner · Professional Certificate · 3 - 6 Months

What brings you to Coursera today?

  • Status: Free Trial

    CVS Health

    Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication

    4.7
    Rating, 4.7 out of 5 stars
    89 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview

    UBITS

    Skills you'll gain: Cross Selling, Retail Sales, Product Demonstration, Upselling, Selling Techniques, Personalized Service, Sales Training, Sales Strategy, Customer experience improvement, Merchandising, Customer Service, Team Oriented, Customer Engagement, Customer Complaint Resolution

    4.6
    Rating, 4.6 out of 5 stars
    30 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview

    UBITS

    Skills you'll gain: Customer Complaint Resolution, Non-Verbal Communication, Oral Expression, Verbal Communication Skills, Customer experience improvement, Customer Service, Customer Inquiries, Service Improvement, Interpersonal Communications, Company, Product, and Service Knowledge, Communication

    4.6
    Rating, 4.6 out of 5 stars
    7 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial

    CVS Health

    Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Outbound Calls, Customer Support, Professionalism, LinkedIn, Communication

    4.8
    Rating, 4.8 out of 5 stars
    48 reviews

    Beginner · Course · 1 - 4 Weeks

  • Alfaisal University | KLD

    Skills you'll gain: Customer Service, Telephone Skills, Verbal Communication Skills, Personalized Service, Customer experience improvement, Customer Complaint Resolution, Customer Relationship Building, Non-Verbal Communication, Communication, Active Listening

    4.9
    Rating, 4.9 out of 5 stars
    154 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview

    EDHEC Business School

    Skills you'll gain: Hospitality Management, Guest Relations, Hospitality, Hotels and Accommodations, Customer Service, Leadership, Leadership Development, Personalized Service, Customer experience improvement, Property Management Systems, Customer Complaint Resolution, Operational Excellence, Customer Insights, Sustainability Standards, Consumer Behaviour

    4.7
    Rating, 4.7 out of 5 stars
    6 reviews

    Beginner · Course · 1 - 3 Months

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    A Customer Service Representative handles inquiries, resolves issues, and ensures satisfaction through effective communication and product knowledge.

    This role has a £26,320 median salary ¹.

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  • CVS Health
  • UBITS
  • Alfaisal University | KLD
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  • Knowledge Accelerators
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