Customer experience improvement

Customer Experience Improvement involves optimizing consumer interactions across all touchpoints to enhance satisfaction and engagement. This skill requires expertise in service design, feedback analysis, and problem resolution. Professionals work to refine processes, personalize experiences, and implement technology-driven enhancements. Continuous improvement in customer experience fosters brand loyalty, increases retention, and drives business growth.
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Results for "customer experience improvement"

  • Status: New
    Status: Free Trial

    AI Business School

    Skills you'll gain: Prompt Engineering, Agentic systems, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, Large Language Modeling, ChatGPT, AI Product Strategy, Training Programs, Personalized Service, Customer Service, LLM Application, Customer experience improvement, Artificial Intelligence, Innovation

  • Status: Free Trial

    Coursera Instructor Network

    Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service

  • Status: Preview

    Skills you'll gain: Quality Management, Quality Management Systems, ISO 9000 Series, Statistical Process Controls, Product Quality (QA/QC), Quality Improvement, Service Improvement, Customer experience improvement, Continuous Quality Improvement (CQI), Quality Control, Continuous Improvement Process, Process Improvement, Customer Insights

  • Status: Free Trial

    Skills you'll gain: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Information Technology Architecture, Technical Management, Security Management, Enterprise Architecture, Continuous Improvement Process, Service Design, Agile Methodology, Governance, Risk Management Framework, Quality Improvement, Organizational Structure, Strategic Partnership, IT Infrastructure

  • Status: New
    Status: Preview

    Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening

  • Status: Free Trial

    Skills you'll gain: Customer experience strategy (CX), Customer experience improvement, Branding, Brand Management, Behavioral Economics, Brand Strategy, Consumer Behaviour, Customer Insights, User Experience, Integrated Marketing Communications, Business Ethics, Cross-Functional Collaboration, Employee Engagement, Leadership

What brings you to Coursera today?

  • Status: New
    Status: Preview

    Skills you'll gain: Statistical Process Controls, Product Quality (QA/QC), Quality Management, Quality Management Systems, Quality Improvement, ISO 9000 Series, Continuous Improvement Process, Service Improvement, Continuous Quality Improvement (CQI), Customer experience improvement, Quality Control, Process Improvement, Customer Insights, Data-Driven Decision-Making

  • Status: New
    Status: Free Trial

    Skills you'll gain: Prompt Engineering, Generative AI Agents, Google Gemini, Responsible AI, Google Workspace, Generative AI, Google Cloud Platform, AI Product Strategy, Productivity Software, LLM Application, Business Leadership, Unstructured Data, Tool Calling, Data Ethics, Customer experience improvement, Artificial Intelligence, Data Governance, Organizational Strategy, Cloud Computing, Collaboration

  • Status: New
    Status: Free Trial

    Khalifa University

    Skills you'll gain: Data Strategy, Customer Relationship Management (CRM) Software, Data Management, AI Personalization, Sales Enablement, Feature Engineering, Data Governance, Responsible AI, Data Quality, Strategic Decision-Making, Data-Driven Decision-Making, Customer Data Management, Data Ethics, Business Intelligence, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Machine Learning, Reinforcement Learning, Natural Language Processing

  • Status: Free Trial

    Skills you'll gain: Prompt Engineering, Microsoft Copilot, Regulation and Legal Compliance, Data Ethics, Generative AI, Responsible AI, Data Governance, Microsoft 365, Customer Relationship Management (CRM) Software, Marketing Automation, Microsoft Office, Customer experience improvement, Business Process Automation, Compliance Management, Sales Process, Customer Service, Information Privacy, Artificial Intelligence and Machine Learning (AI/ML), Productivity Software, Critical Thinking

  • Status: New
    Status: Free Trial

    Skills you'll gain: AI Personalization, Sales Enablement, Customer Data Management, Customer experience improvement, Predictive Analytics, AI Product Strategy, Customer Insights, Customer Engagement, Advanced Analytics, Large Language Modeling, Fraud detection, Self Service Technologies, Artificial Intelligence, Data Integration, Change Management

  • Status: Free Trial

    Coursera Instructor Network

    Skills you'll gain: Customer Success Management, Generative AI Agents, Customer Service, Customer experience improvement, AI Personalization, Customer Engagement, Client Support, Personalized Service, LLM Application, Business Process Automation, Business Ethics, Information Privacy, Systems Integration