Customer Success Management

Customer Success Management is the business approach to ensuring customers achieve their desired outcomes by using your product or service. Coursera's Customer Success Management catalogue teaches you how to create and manage customer relationships and ensure sustainable growth for your business. You'll learn about the stages of customer lifecycle, the application of customer success metrics, strategies for reducing churn and driving upsell, as well as how to optimize the customer journey through onboarding and customer education. Embrace the role of a customer success manager and master skills such as relationship building, consultative listening, case management, and customer advocacy.
7credentials
20courses

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Results for "customer success management"

  • Status: Preview

    Skills you'll gain: Lead Generation, Business Marketing, B2B Sales, Customer Insights, Sales Management, Sales Process, Sales Strategy, Sales, Target Audience, Customer Success Management, Marketing, Inside Sales, Customer Relationship Building, Marketing Strategies, Marketing Communications, Marketing Management, Customer Relationship Management (CRM) Software

  • Status: Free Trial

    Skills you'll gain: Sales Pipelines, Sales Process, Customer Relationship Management, Salesforce, Customer Success Management, Sales Development, Customer Relationship Management (CRM) Software, Sales Support, Sales Operations, Sales Management, Campaign Management, Lead Generation, Data Visualization, Closing (Sales), Order Management, Product Knowledge, B2B Sales, Customer Support, Sales, Management Reporting

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: Customer Success Management, Customer Data Management, Customer Relationship Management, Customer Engagement, Consultative Approaches, Customer Retention, Market Analysis, Customer experience strategy (CX), Organizational Structure, Business Relationship Management, Business Solutions, Business Technologies, Active Listening, Technology Solutions, Communication, Presentations

  • Status: Free Trial

    HubSpot Academy

    Skills you'll gain: Sales Enablement, Prospecting and Qualification, Sales Strategy, Sales, Target Audience, Sales Process, Customer Success Management, Content Strategy, Content Creation, Service Level Agreement, Meeting Facilitation, Goal Setting, Business Writing

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: Customer Success Management, Customer Retention, Customer experience strategy (CX), Customer Engagement, Customer Relationship Management, Customer Insights, Target Audience, Organizational Structure, Key Performance Indicators (KPIs), Business Metrics, Value Propositions

  • Skills you'll gain: Change Management, Stakeholder Engagement, Organizational Change, Workflow Management, Employee Training, Google Workspace, Training and Development, Stakeholder Analysis, Process Development, Organizational Strategy, Customer Success Management, Strategic Communication, Communication Strategies, Needs Assessment

  • Status: Free Trial

    Skills you'll gain: Sales Enablement, Persona Development, Technical Sales, Sales Training, Sales Strategy, Lead Generation, Target Audience, Sales, Sales Process, Customer Success Management, Marketing Materials, Content Strategy, Business Writing, Communication Strategies, Meeting Facilitation, Service Level Agreement

  • Status: Free Trial

    Skills you'll gain: Sales Management, Sales Enablement, HubSpot CRM, Data Visualization, Prospecting and Qualification, Sales Presentations, Persona Development, Sales Process, Inside Sales, Sales Strategy, Lead Generation, Sales Development, Employee Onboarding, Service Level Agreement, Sales Pipelines, Sales Prospecting, Sales, Employee Coaching, Target Audience, Customer Success Management

  • Status: Free Trial

    Skills you'll gain: Customer Success Management, Sales Support, Salesforce, Data Visualization, Sales Management, Customer Relationship Management (CRM) Software, Customer Support, Sales Pipelines, Management Reporting, Dashboard, Customer Service, Data-Driven Decision-Making, Business Reporting, Customer Relationship Building

  • Skills you'll gain: Change Management, Organizational Change, Culture Transformation, Communication Planning, Gap Analysis, Google Workspace, Employee Training, Training and Development, Business Transformation, Customer Success Management, Organizational Effectiveness, Business Analysis, Strategic Communication, Workforce Development, Needs Assessment, Stakeholder Engagement

  • Skills you'll gain: Change Management, Organizational Change, Training and Development, Business Workflow Analysis, Google Workspace, Process Development, Customer Success Management, Organizational Effectiveness, Stakeholder Engagement, Communication, Needs Assessment

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: Customer Success Management, Software As A Service, Customer Retention, Business Modeling, Customer experience strategy (CX), Customer Relationship Management, Business Transformation, Business Strategies, Technology Strategies, Revenue Management, Service Level Agreement, Cloud Services, Consumer Behaviour

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