IT Service Management

IT Service Management (ITSM) is a strategic approach directed towards designing, delivering, managing, and improving the way information technology (IT) is used within an organization. Coursera's ITSM catalogue helps you understand and implement efficient IT service management principles in your organization. You will learn about various components of ITSM such as service strategy, service design, service transition, and service operation. Additionally, you'll get insights into the process of continual service improvement (CSI), change management, and incident management. This skill can elevate your proficiency in managing IT services, ensuring a streamlined, agile, and customer-focused IT infrastructure.
5credentials
13courses

Filter by

Skip to search results

Subject
Required

Language
Required

The language used throughout the course, in both instruction and assessments.

Learning Product
Required

Learn from top instructors with graded assignments, videos, and discussion forums.
Get in-depth knowledge of a subject by completing a series of courses and projects.
Earn career credentials from industry leaders that demonstrate your expertise.

Level
Required

Duration
Required

Subtitles
Required

Educator
Required

Results for "it service management"

  • Status: Free Trial

    Universidad de Palermo

    Skills you'll gain: Responsible AI, Data Ethics, Predictive Modeling, Organizational Leadership, Business Transformation, Data-Driven Decision-Making, Business Leadership, Data Science, Business Ethics, Business Analytics, Innovation, Strategic Leadership, Artificial Intelligence, Natural Language Processing, Strategic Decision-Making, Machine Learning, Computer Vision, IT Service Management

    4.3
    Rating, 4.3 out of 5 stars
    17 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: Digital Transformation, IT Service Management, Information Technology Infrastructure Library, Service Management, Interoperability, Business Transformation, Data Strategy, DevOps, Information Systems Security, Cybersecurity, Systems Integration, Innovation, Application Programming Interface (API), Service Design, Service Level, Organizational Strategy, Mobile Banking, Social Media, E-Commerce, Organizational Development

    4.7
    Rating, 4.7 out of 5 stars
    71 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial

    IBM

    Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation

    4.8
    Rating, 4.8 out of 5 stars
    1.2K reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial

    Packt

    Skills you'll gain: Service Level Agreement, Data Governance, Incident Management, Problem Management, Database Management Systems, Asset Management, Disaster Recovery, Business Continuity Planning, Business Continuity, Information Technology Operations, IT Service Management, Information Systems, IT Infrastructure, Data Security, Auditing, Patch Management

    4.8
    Rating, 4.8 out of 5 stars
    6 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Google Workspace, Google Gemini, Mobile Security, Scripting, Email Automation, Service Management, Document Management, System Configuration, Automation, IT Service Management, Data Storage Technologies, Data Security

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    Status: Preview

    Coursera Instructor Network

    Skills you'll gain: Scalability, Microservices, Cloud-Native Computing, Kubernetes, System Monitoring, Application Security, Service Management, Security Controls, Security Engineering, IT Service Management, Identity and Access Management, Software-Defined Networking, Configuration Management

    Intermediate · Course · 1 - 4 Weeks