Technical Support

Technical Support is a crucial service that assists users in resolving issues and malfunctions related to technology and software. Coursera's Technical Support skill catalogue guides you through the essential components of providing effective technical assistance. You'll learn about troubleshooting methodologies, customer service techniques, and problem-solving strategies related to hardware, software, networking, and other IT-related issues. You'll also get acquainted with various technical systems, tools, and platforms to provide solutions and ensure smooth operation. Whether you're aspiring to be an IT professional, or simply wish to enhance your tech-savviness, this skill will enable you to provide top-notch technical support in various settings.
24credentials
65courses

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Explore the Technical Support Course Catalog

  • Status: Free Trial

    Skills you'll gain: Hardware Troubleshooting, Desktop Support, Computer Hardware, Digital Transformation, Technical Support, System Support, Networking Hardware, Servers, Network Security, Network Infrastructure, IT Infrastructure, Data Storage Technologies, Data Storage

  • Status: Free Trial

    Skills you'll gain: Hardware Troubleshooting, Computer Networking, Network Protocols, Web Applications, Computer Security Awareness Training, Network Routers, Wireless Networks, Technical Support and Services, Encryption, Security Awareness, Computer Literacy, System Configuration, Microsoft Office, Authentications, Microsoft Windows, Peripheral Devices, Patch Management, Technical Support, Mac OS, Database Management

  • Status: Free Trial

    Skills you'll gain: Professional Development, Technical Support, Lifelong Learning, Desktop Support, Willingness To Learn, Product Support, End User Training and Support, System Support, Help Desk Support, Active Listening, Time Management, Growth Mindedness, Open Mindset, Interpersonal Communications, Teamwork, Relationship Building, Problem Solving, Communication

  • Status: Free Trial

    Skills you'll gain: User Provisioning, Data Governance, Google Workspace, Data Loss Prevention, Gmail, User Accounts, Google Gemini, Information Management, Email Security, Data Management, Data Security, Document Management, Group Policy, Identity and Access Management, Mobile Security, Records Management, Email Automation, Data Storage, Security Management, Technical Support

  • Status: Free Trial

    Skills you'll gain: Professional Networking, Interviewing Skills, Technical Support, Technical Support and Services, Professional Development, Desktop Support, System Support, Help Desk Support, Professionalism, Technical Communication, Verbal Communication Skills, Problem Solving, Communication

  • Status: New
    Status: Free Trial

    Skills you'll gain: Hardware Troubleshooting, Network Troubleshooting, Desktop Support, Test Equipment, Networking Hardware, Computer Hardware, Mobile Security, Technical Support, Data Maintenance, Peripheral Devices, Computer Displays, Data Storage, Wireless Networks

  • Status: Free Trial

    Skills you'll gain: Desktop Support, Network Troubleshooting, Technical Support, Hardware Troubleshooting, System Support, Help Desk Support, Debugging, Microsoft Windows, Mac OS, Unix, Problem Management, Computer Hardware, Network Monitoring, Generative AI, Operating Systems, System Configuration, Software Installation, Technical Communication, Performance Tuning

  • Status: Free Trial

    Skills you'll gain: Musical Composition, Music Performance, Music, Media Production, Music Theory, Instrumental Music, File Management, Performing Arts, Post-Production, Design Thinking, Creativity, Electronic Media, Editing, Design Software, Automation, Technical Support, System Configuration, System Requirements

  • Status: Free Trial

    Skills you'll gain: Network Troubleshooting, Computer Security Incident Management, Incident Response, Cybersecurity, Cyber Attacks, Cyber Security Policies, Networking Hardware, Threat Detection, Technical Support, Network Security, General Networking, Computer Networking, Network Architecture, Network Administration, Network Protocols

  • Status: Free Trial

    Skills you'll gain: Software Architecture, Technical Support, Operating Systems, Software Installation, System Support, Microsoft Windows, Problem Management, Debugging, System Configuration, Performance Tuning, Security Software, Technical Communication, Microsoft Office

  • Status: New
    Status: Free Trial

    Skills you'll gain: Web Analytics and SEO, Information Architecture, Technical Support

  • Status: Free Trial

    Skills you'll gain: Music Theory, Musical Composition, Music, File Management, Instrumental Music, Storytelling, Music Performance, Writing and Editing, Automation, Editing, Technical Support, Writing, Creativity