Expectation Management

Expectation Management is the ability to set, manage, and meet expectations in various contexts such as projects, relationships, and the workplace. Coursera's Expectation Management catalogue equips you with the necessary skills to handle and align expectations effectively. You'll learn about setting realistic goals, communicating effectively to manage perceptions, navigating through complex situations, and continuously meeting and exceeding expectations. This catalogue will also provide insights on handling disappointment and adapting to changing circumstances – key competencies for project managers, team leaders, customer service professionals, and anyone who interacts with others in a professional setting.
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Results for "expectation management"

  • Status: Free Trial

    University of Maryland, College Park

    Skills you'll gain: Stakeholder Engagement, Team Management, Team Building, Expectation Management, Resource Management, Relationship Management

    4.7
    Rating, 4.7 out of 5 stars
    26 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial

    Alignor

    Skills you'll gain: Active Listening, Interpersonal Communications, Constructive Feedback, Empathy, Diversity and Inclusion, Conflict Management, Communication, Emotional Intelligence, Teamwork, Expectation Management, Collaboration, Performance Review, Relationship Building

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial

    University of California, Davis

    Skills you'll gain: Team Leadership, Intercultural Competence, Organizational Leadership, Virtual Teams, Diversity and Inclusion, Cultural Diversity, Leadership, Leadership and Management, Cultural Sensitivity, Culture, Expectation Management, Decision Making

    4.6
    Rating, 4.6 out of 5 stars
    24 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial

    California Institute of the Arts

    Skills you'll gain: Business Process Automation, Process Improvement, Customer experience improvement, Sales Process, Client Services, Presentations, Expectation Management, Business Planning, Brand Strategy, Lead Generation, Scope Management, Professional Networking

    4.8
    Rating, 4.8 out of 5 stars
    54 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Preview

    CentraleSupélec

    Skills you'll gain: IT Management, Business Transformation, Workforce Management, Digital Transformation, Technology Strategies, Operational Efficiency, Information Technology, Product Strategy, Profit and Loss (P&L) Management, Financial Management, Cost Management, Business Analysis, Expectation Management

    4.3
    Rating, 4.3 out of 5 stars
    151 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial

    Dell

    Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies

    4.7
    Rating, 4.7 out of 5 stars
    19 reviews

    Beginner · Course · 1 - 4 Weeks

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