Information Technology Infrastructure Library

Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business. Coursera's ITIL skill catalogue teaches you about these globally recognized guidelines for effective IT management. You'll learn about the core components of the ITIL lifecycle, from service strategy, design, and transition to service operation and continual service improvement. You'll gain insights into managing and optimizing IT resources and processes, managing risks, strengthening customer relations, establishing cost-effective practices, and building a stable IT environment that allows for growth, scale, and change. Master the foundations of ITIL, the key principles, models, and terminology to advance your career in IT service management.