Client Support

Client Support is a critical function in any organization that involves interfacing with customers to solve their issues and improve their experience with a product or service. Coursera's client support catalogue helps you cultivate essential customer service skills and strategize effective support systems. You'll learn about various aspects of client support such as problem-solving, communication skills, customer relationship management, and how to utilize support tools effectively. Additionally, you'll gain insights into managing a support team, dealing with challenging customers, and implementing strategies to boost customer satisfaction and loyalty. With this skill set, you'll be equipped to excel in roles that prioritize customer interaction and satisfaction.
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Results for "client support"

  • Status: Free Trial

    Dell

    Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies

    4.7
    Rating, 4.7 out of 5 stars
    19 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    Goodwill Industries International

    Skills you'll gain: Constructive Feedback, Interviewing Skills, Communication, Coaching, Accountability, Client Services, Virtual Teams, Professional Development, Diversity and Inclusion, Client Support, Workforce Development, Recruitment, Ethical Standards And Conduct, Active Listening, Telecommuting, Needs Assessment, Employee Onboarding, Empathy, Human Centered Design, Gap Analysis

    Build toward a degree

    4.7
    Rating, 4.7 out of 5 stars
    431 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial

    Goodwill Industries International

    Skills you'll gain: Interviewing Skills, Coaching, Client Support, Employee Onboarding, LinkedIn, Professional Networking, Branding, Negotiation, Business Writing, Goal Setting, Financial Planning

    4.6
    Rating, 4.6 out of 5 stars
    54 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    Coursera Instructor Network

    Skills you'll gain: Customer Success Management, Generative AI Agents, Customer Service, Customer experience improvement, AI Personalization, Customer Engagement, Client Support, Personalized Service, LLM Application, Business Process Automation, Business Ethics, Information Privacy, Systems Integration

    4.3
    Rating, 4.3 out of 5 stars
    37 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Looker (Software), Collaborative Software, Team Oriented, Database Administration, Identity and Access Management, Google Cloud Platform, Client Support, Data Access, Dashboard, Management Reporting, Customer Support, Administration, Data Visualization, Business Reporting, Scheduling, Auditing

    Intermediate · Course · 1 - 3 Months

  • Coursera Project Network

    Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support

    4.4
    Rating, 4.4 out of 5 stars
    34 reviews

    Beginner · Guided Project · Less Than 2 Hours

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  • Status: Free Trial

    Google Cloud

    Skills you'll gain: Cloud Management, Site Reliability Engineering, Google Cloud Platform, Cost Management, Cloud Computing, Cloud Infrastructure, Budget Management, Capacity Management, Operational Excellence, Corporate Sustainability, Resource Management, Resource Allocation, Sustainability Reporting, Identity and Access Management, Client Support, Disaster Recovery

    Beginner · Course · 1 - 3 Months

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  • Goodwill Industries International
  • Google Cloud
  • Dell