Problem Management

Problem Management is a systematic process in the IT Service Management (ITSM) framework, focused on identifying and resolving the root cause of incidents to prevent them from recurring. Coursera's Problem Management catalogue equips you with the necessary skills to understand, implement, and excel in this vital ITSM process. You'll learn to accurately diagnose and resolve underlying issues, manage problems effectively to enhance service quality, and use analytical tools to prevent future incidents. This skill will be immensely beneficial if you are a service manager, IT professional, or anyone interested in improving IT service quality and efficiency.
6credentials
30courses

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Results for "problem management"

  • Coursera Project Network

    Skills you'll gain: Brainstorming, Root Cause Analysis, Collaborative Software, Business Analysis, Problem Management, Process Analysis, Design Thinking, Business Process Management

  • Status: New
    Status: Free Trial

    Skills you'll gain: Mobile Security, Operating System Administration, Microsoft Windows, Malware Protection, Information Technology Operations, Disaster Recovery, Mac OS, Document Management, Command-Line Interface, Incident Response, Network Security, Linux, Information Systems Security, Security Controls, Information Technology, Cybersecurity, Windows PowerShell, Problem Management, Operating Systems, Internet Of Things

  • Status: New
    Status: Free Trial

    Skills you'll gain: Kubernetes, Application Deployment, API Gateway, Containerization, Network Troubleshooting, CI/CD, Data Storage, Cloud-Native Computing, Network Administration, Infrastructure Security, Role-Based Access Control (RBAC), YAML, Technical Support and Services, Linux Administration, General Networking, Problem Management, Network Architecture, Network Security, Event Monitoring, Network Monitoring

  • Status: Free Trial

    Skills you'll gain: Incident Management, Incident Response, Security Management, Computer Security Incident Management, Continuous Monitoring, Infrastructure Security, Cybersecurity, Cyber Security Policies, Telecommuting, Threat Modeling, Cyber Security Strategy, Security Controls, Security Strategy, Problem Management, Security Awareness, Employee Engagement

  • Status: Free Trial

    Tecnológico de Monterrey

    Skills you'll gain: Lean Six Sigma, Lean Manufacturing, Statistical Process Controls, Quality Improvement, Quality Control, Continuous Improvement Process, Predictive Modeling, Production Process, Process Improvement, Kanban Principles, Problem Management, Regression Analysis, Root Cause Analysis, Statistical Modeling

  • Status: Preview

    Skills you'll gain: Network Troubleshooting, Network Performance Management, Network Monitoring, Technical Communication, Technical Support and Services, Technical Support, Network Administration, Desktop Support, Debugging, Help Desk Support, Problem Management, Network Analysis

What brings you to Coursera today?

  • Status: New
    Status: Free Trial

    Skills you'll gain: Electrical Safety, Desktop Support, System Support, Technical Documentation, Problem Management, Debugging, Safety and Security, Technical Support, Hardware Troubleshooting

  • Status: New
    Status: Free Trial

    Skills you'll gain: Mobile Security, Microsoft Windows, Problem Management, System Support, Technical Support and Services, Security Management, Android (Operating System), Computer Security Incident Management, Application Security, Debugging, Threat Management, Apple iOS, Application Performance Management, Performance Tuning

  • Status: New
    Status: Free Trial

    Skills you'll gain: Kubernetes, Network Troubleshooting, Technical Support and Services, Problem Management, Event Monitoring, Network Monitoring, Debugging, System Monitoring, Servers

  • Status: Free Trial

    Tecnológico de Monterrey

    Skills you'll gain: Process Capability, Process Mapping, Lean Methodologies, Value Engineering, Process Improvement, Six Sigma Methodology, Key Performance Indicators (KPIs), Problem Management, Statistical Analysis, Data Collection, Project Management, Root Cause Analysis

  • Status: New
    Status: Free Trial

    Skills you'll gain: Ansible, Infrastructure as Code (IaC), Devops Tools, YAML, Linux Administration, Problem Management, Technical Support and Services, System Configuration, Debugging, Configuration Management

  • Status: Free Trial

    Skills you'll gain: Audit Planning, Service Level Agreement, Data Governance, Systems Development Life Cycle, Data Loss Prevention, Security Testing, Network Security, Software Development Life Cycle, IT Management, Systems Development, Incident Management, Problem Management, Database Management Systems, Control Objectives for Information and Related Technology (COBIT), Cryptography, Cloud Management, Software Development Methodologies, Auditing, Risk Management Framework, Internal Controls