Service Level Agreement

A Service Level Agreement (SLA) is a contract between a service provider and a client that specifies, in measurable terms, the services that the provider will furnish. Coursera's SLA catalogue teaches you the intricacies of developing, managing, and assessing SLAs. You'll learn about the vital components of an SLA such as service definitions, performance metrics, problem management processes, and the legal and financial implications of non-compliance. You'll also gain insight into how SLAs can be used as a tool for communication and managing expectations between a service provider and its clients. This knowledge is crucial for anyone involved in service delivery, project management, or client relations.
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Results for "service level agreement"

  • Status: Preview

    Coursera Instructor Network

    Skills you'll gain: Service Level Agreement, Service Management, Performance Measurement, Customer Service, Supplier Performance Management, Cloud Services, Expectation Management, Cloud Storage, Key Performance Indicators (KPIs), Contract Negotiation, Performance Reporting, Case Studies, Negotiation, Communication

  • Status: Free Trial

    Skills you'll gain: Closing (Sales), Booking (Sales), Overcoming Objections, Sales Management, Sales Training, Prospecting and Qualification, Inside Sales, Sales Enablement, Sales Process, Sales Prospecting, HubSpot CRM, Lead Generation, Sales, Sales Strategy, Consultative Selling, Consumer Behaviour, Management Training And Development, Target Market, Service Level Agreement, Employee Training

  • Status: Free Trial

    Skills you'll gain: Application Deployment, Cloud Infrastructure, CI/CD, Cloud Security, Service Level Agreement, Microservices, Service Level, Google Cloud Platform, Network Architecture, API Design, Site Reliability Engineering, Cloud Computing Architecture, Kubernetes, Restful API, Cloud Storage, Cloud Computing, Key Performance Indicators (KPIs), DevOps, System Design and Implementation, Disaster Recovery

  • Status: Free Trial

    Skills you'll gain: Cloud Infrastructure, Prompt Engineering, Google Cloud Platform, Identity and Access Management, Service Level, Load Balancing, Google App Engine, Service Level Agreement, Infrastructure As A Service (IaaS), Application Deployment, Generative AI, Kubernetes, Cloud Services, Cloud Computing, Cloud Storage, CI/CD, Virtual Machines, Microservices, Terraform, Cloud Solutions

  • Status: Free Trial

    Skills you'll gain: Cloud Infrastructure, Google Cloud Platform, Identity and Access Management, Cloud Applications, Application Deployment, Load Balancing, Kubernetes, Infrastructure As A Service (IaaS), Containerization, Cloud Computing, Cloud Computing Architecture, CI/CD, Cloud-Native Computing, Cloud Security, Microservices, Service Level Agreement, Data Storage, Cloud Storage, Serverless Computing, Terraform

  • Status: Free Trial

    Skills you'll gain: Identity and Access Management, Cloud Infrastructure, Google App Engine, Google Cloud Platform, Kubernetes, Application Deployment, Microservices, Cloud Applications, API Design, Cloud Computing, Platform As A Service (PaaS), Cloud Services, Infrastructure As A Service (IaaS), Prompt Engineering, Cloud Computing Architecture, Restful API, Containerization, Terraform, Service Level Agreement, Generative AI

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  • Status: Preview

    University of Geneva

    Skills you'll gain: Arbitration, Contract Review, Lease Contracts, Vendor Contracts, Legal Risk, Contract Management, Contract Negotiation, Mediation, Legal Writing, Commercial Laws, Service Level Agreement, Civil Law, Liquidation

  • Status: Free Trial

    Skills you'll gain: Business Continuity, Continuous Monitoring, Cloud Computing, Data Migration, Cloud Security, Security Requirements Analysis, Data Management, Disaster Recovery, Cloud Infrastructure, Cloud Services, Risk Management, Service Level Agreement, Governance, Vendor Management, Business Requirements, Employee Training

  • Status: Free Trial

    Skills you'll gain: Sales Management, Sales Enablement, HubSpot CRM, Data Visualization, Prospecting and Qualification, Sales Presentations, Persona Development, Sales Process, Inside Sales, Sales Strategy, Lead Generation, Employee Onboarding, Sales Development, Service Level Agreement, Sales Pipelines, Sales Prospecting, Sales, Employee Coaching, Target Audience, Customer Success Management

  • Status: Free Trial

    Skills you'll gain: Cloud Infrastructure, Identity and Access Management, Google Cloud Platform, Prompt Engineering, Application Deployment, Cloud Storage, Kubernetes, Containerization, Infrastructure As A Service (IaaS), Cloud Computing, CI/CD, Cloud-Native Computing, Terraform, Cloud Applications, Cloud Computing Architecture, Cloud Security, Cloud Services, Load Balancing, Service Level Agreement, Infrastructure as Code (IaC)

  • Status: Free Trial

    Skills you'll gain: Audit Planning, Service Level Agreement, Data Governance, Systems Development Life Cycle, Data Loss Prevention, Security Testing, Network Security, Software Development Life Cycle, IT Management, Systems Development, Incident Management, Problem Management, Database Management Systems, Control Objectives for Information and Related Technology (COBIT), Cryptography, Cloud Management, Software Development Methodologies, Auditing, Risk Management Framework, Internal Controls

  • Status: Preview

    The University of Melbourne

    Skills you'll gain: Cloud Computing, Cloud Services, Cloud Solutions, Change Management, Organizational Change, Culture Transformation, Service Level Agreement, Business Transformation, Stakeholder Management, Workforce Planning, Contract Management, Governance, Key Performance Indicators (KPIs)