Service Recovery

Service Recovery is a process of regaining customer satisfaction and loyalty after a service failure or dissatisfaction. Coursera's Service Recovery catalogue teaches you about the strategic and tactical aspects of rectifying service failures and retaining customer trust. You'll learn key techniques such as immediate problem resolution, effective communication, understanding customer needs and expectations, and identifying areas for improvement. These learnings will help you to develop a resilient and customer-oriented approach, enabling you to turn service failures into opportunities for enhancing customer relationships. You will be equipped to handle a multitude of service scenarios across various industries, ensuring a high-quality customer experience in each interaction.
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Results for "service recovery"

  • Status: New
    Status: Preview

    Starweaver

    Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial

    University of Maryland, College Park

    Skills you'll gain: Sprint Retrospectives, Service Recovery, Drive Engagement, Technology Solutions, User Feedback, Customer Engagement, Technical Product Management, Change Management, Active Listening, User Experience, Decision Making, Continuous Improvement Process

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial

    University of Maryland, College Park

    Skills you'll gain: No-Code Development, Application Development, User Experience, User Interface (UI), Data Modeling, Sprint Retrospectives, Platform As A Service (PaaS), Product Lifecycle Management, Service Recovery, Digital Transformation, Application Design, Drive Engagement, Technology Solutions, User Feedback, Customer Engagement, Application Deployment, Cloud Platforms, Technical Product Management, Automation, Product Management

    Beginner · Specialization · 3 - 6 Months

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