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Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

4.5
stars
1,125 ratings

About the Course

This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required."...

Top reviews

SG

Apr 20, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

TN

Oct 4, 2023

good practical skills for understanding and dealing with conflict in the workplace, Najla is particularly impressive in the way she presents and delivers the course.

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226 - 250 of 285 Reviews for Conflict Resolution Skills

By Raunaq S

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Dec 13, 2015

Using Mind Maps to explain can be a lot more easier!

By Abdelrhman S h

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Mar 1, 2016

it is perfect course i take it until now thank you

By Warnakulasuriya A S S T

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Aug 26, 2020

Good course. I really happy to learn from this.

By Fabio D

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Sep 9, 2017

Some very good honts on how to manage conflicts

By Christina S H

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May 24, 2016

Too much theory, too little real life examples.

By Hafizuddin S B M A

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Oct 24, 2020

Nice course with insights from professionals.

By AMAN A W

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Dec 26, 2017

That was a lot of new experiences. Thank You

By barbara S

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Sep 1, 2016

very interesting learning experience

By Mimibullybug Q

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Dec 8, 2015

Great introduction into this subject.

By Jon G

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May 13, 2025

it was good, learned some new things

By Medha P

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Jan 6, 2022

Great insights, wonderful program :)

By Aoudjit S

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May 22, 2020

Great course, interesting and light.

By Laxmareddy N

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Jan 11, 2016

this course really helped me a lot.

By Yara E

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May 29, 2020

i loved how it was delivered

By Emmanuel K D

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Mar 12, 2019

Great course, good learning

By Srinivasa r A

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Mar 12, 2025

This is very helpful

By codeene E

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Jan 21, 2022

it was very infomed

By Shanequia S B

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Oct 6, 2015

Its great that Cour

By Neila R

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Dec 27, 2015

Very interesting.

By Yousef A

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Aug 20, 2018

very good course

By Glo H

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May 23, 2018

Muy buen curso.

By Ezahac M M E ( O - S E

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May 21, 2022

it was good

By Ali A

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Apr 19, 2016

nice course

By Shibaji M

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Nov 6, 2015

Good Course

By Ramya s

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Jun 9, 2020

good one