Do I need to take the courses in a specific order?

The courses should be taken in the order presented, as each subsequent course will build on material from previous courses.

Will I earn university credit for completing the Conflict Management Specialization?

Coursera courses and certificates don't carry university credit, though some universities may choose to accept Specialization Certificates for credit. Check with your institution to learn more.

What will I be able to do upon completing the Conflict Management Specialization?

You’ll be able to deconstruct the nature of conflict and the role of goals and power imbalance in conflict, assemble a collection of communication skills to manage various types of conflict, and design a plan for managing conflict arising between individuals from different cultures.

Is this course really 100% online? Do I need to attend any classes in person?

This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.

Can I just enroll in a single course?

Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Can I take the course for free?

No, you cannot take this course for free. When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. If you cannot afford the fee, you can apply for financial aid.

Will I earn university credit for completing the Specialization?

This Specialization doesn't carry university credit, but some universities may choose to accept Specialization Certificates for credit. Check with your institution to learn more.

Conflict Management Specialization

Conflict Management Specialization

Turn Conflict into Collaboration. Learn proven approaches to conflict resolution in three courses.

Instructors: Najla DeBow

Included with Coursera Plus

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4 course series

Get in-depth knowledge of a subject

4.6

(1,295 reviews)

Beginner level

No prior experience required

4 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 course series

Get in-depth knowledge of a subject

4.6

(1,295 reviews)

Beginner level

No prior experience required

4 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

What you'll learn

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

practice exercises

See how employees at top companies are mastering in-demand skills

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Learn in-demand skills from university and industry experts
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Earn a career certificate from University of California, Irvine

Specialization - 4 course series

Types of Conflict

Course 16 hours

What you'll learn

Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.

This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments. Upon completing this course, you will be able to: 1. Identify the different types of conflict 2. Illustrate the positive aspects of conflict 3. Provide examples of positive ways to deal with conflict

Skills you'll gain

Conflict Management, Interpersonal Communications, Assertiveness, Mediation, Leadership, Problem Solving, Communication Strategies, Employee Engagement, Active Listening, Decision Making, Teamwork, and Communication

Conflict Resolution Skills

Course 24 hours

What you'll learn

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.

Skills you'll gain

Communication, Interpersonal Communications, De-escalation Techniques, Social Skills, Active Listening, Conflict Management, Communication Strategies, Mediation, Decision Making, Collaboration, Verbal Communication Skills, Planning, and Cooperation

Intercultural Communication and Conflict Resolution

Course 37 hours

What you'll learn

Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.

Skills you'll gain

Cultural Diversity, Conflict Management, Cultural Sensitivity, Interpersonal Communications, Intercultural Competence, Communication, and Communication Strategies

Conflict Management Project

Course 45 hours

What you'll learn

The capstone project is designed to give you the opportunity to apply what you've learned in Types of Conflict, Conflict Resolution, and Intercultural Communication and Conflict Resolution. In this course you will prepare a conflict management portfolio illustrating the nature of a specific conflict, the different roles of participants in the conflict and the significance of those roles, the perceived incompatible goals, power imbalances, and communication skills needed for the effective management of the conflict.

Upon completing this course, you will be able to: 1. Create a well organized and complete case study 2. Analyze key organizational issues with an integrated action plan for conflict resolution 3. Identify appropriate communication skills needed for conflict resolution skills 4. Present a portfolio that incorporates concepts learned throughout the Specialization 5. Reflect on what you've learned throughout the Specialization

Skills you'll gain

Analysis, Conflict Management, Portfolio Management, Interpersonal Communications, Stakeholder Management, Case Studies, Intercultural Competence, Communication Strategies, and Organizational Effectiveness

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Najla DeBow

University of California, Irvine

10 Courses138,013 learners

Offered by

University of California, Irvine

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Frequently asked questions

Time to completion can vary based on your schedule, but most learners are able to complete the Specialization in about 3 months.

Each course in the Specialization is offered on demand, and may be taken at any time.

No specific background is required. This Specialization is appropriate for anyone interested in learning more about conflict management. The Specialization is specifically aimed at business professionals who want to be successful at resolving and managing conflicts in the workplace through effective communication skills.

Conflict Management Specialization

What you'll learn

Skills you'll gain

Details to know

See how employees at top companies are mastering in-demand skills

Advance your subject-matter expertise